DOA Policy

In the unlikely event that our corals arrive dead we will offer full credit minus delivery costs if the following criterion has been met;

  • The delivery was signed for and accepted by the customer on the agreed date and first attempt.
  • Photos of the affected items taken and provided to us within 2 hours of delivery in the original packaging.
  • Corals placed in your tank are not liable to any refund as it is your responsibility as the customer to ensure your tank parameters promote the longevity of the corals you have purchased. Please also ensure you acclimate correctly using the drip method to minimise any stress to livestock.
  • Any Eligible refunds will be paid within 3 days of a refund claim being successful. Refund paid will be cost of the coral only and not inclusive of the delivery charge.

Acclimating New Corals